Effective Date: 14 May 2025

Squish Food Co. ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia, including those relevant to our operations in Queensland.  
 

1. Our Commitment to Privacy

Squish Food Co. respects the importance of your privacy and is dedicated to safeguarding your personal information. We understand our obligations in handling your personal information and have implemented practices, procedures, and systems to ensure compliance with Australian privacy laws. This policy details our approach to managing the personal information we hold about our customers, suppliers, and other individuals.
 

2. Who We Are

Squish Food Co. Address: 47 Park Rd, Milton, Brisbane, QLD, 4064, Australia Phone: 1300 022 490 Email: info@squishfoodco.com Certified Organic by: ACO Certification Ltd (AU-BIO-107 / BR-BIO-154)
 

3. What Personal Information We Collect and Hold

We may collect and hold various types of personal information that are reasonably necessary for our business functions and activities. The types of personal information we may collect include:  

• Contact details: such as your name, address, email address, and telephone number.

• Transaction details: information about products and services you have purchased from us or enquired about.

• Payment information: such as credit card or bank account details for processing payments (noting that we often use third-party payment processors who will have their own privacy policies).

• Interaction history: records of your communications and interactions with us, including via phone, email, online, or in person.

• Website usage information: if you visit our website, we may collect information about your visit, such as your IP address, browser type, operating system, pages accessed, and referring website addresses. This is often collected using cookies (see section 8 for more details).

• Information related to our organic certification: In some instances, to comply with our organic certification requirements with ACO Certification Ltd, we may need to collect specific information related to the supply chain or product traceability which might indirectly involve personal information.

• Information you voluntarily provide: any other personal information you choose to provide to us.
   

We will generally not collect sensitive information (such as information about your health, race, or ethnic origin) unless it is necessary for our business purposes and you have consented to its collection, or the collection is otherwise permitted by law.

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4. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Directly from you: when you interact with us in person, over the phone, via email, through our website (e.g., when you place an order, subscribe to our newsletter, fill out a contact form, or enter a competition), or through social media.

• From third parties: in some instances, we may collect personal information from third parties, such as our distributors, retailers, or service providers. We will only do this where it is unreasonable or impracticable to collect it from you directly, or where you have consented.

• Publicly available sources: such as public registers or social media platforms.

• Automatically: when you visit our website, we may use cookies and other tracking technologies to collect information about your usage.

When we collect personal information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.  
 

5. Purposes for Which We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information for the following purposes:  

• To process and fulfill your orders for our products.

• To communicate with you about your orders, enquiries, and our products and services.  

• To provide you with customer support.

• To manage and administer our business operations, including record keeping, and compliance with our legal and regulatory obligations (including those related to our organic certification with ACO Certification Ltd).

• For marketing and promotional purposes, where you have consented to receive such communications from us (you can opt-out at any time). This may include informing you about new products, special offers, or events.

• To improve our products, services, and website, including through data analysis and market research (though this is often done using de-identified or aggregated data).

• To protect the security and integrity of our website and business.

• To comply with our legal obligations, resolve any disputes, and enforce our agreements.

• For any other purpose to which you have consented.

We will generally only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose if it is related to the primary purpose and you would reasonably expect us to use or disclose the information for that secondary purpose, or if you have consented to the use or disclosure, or as otherwise permitted by law.  

6. Disclosure of Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery companies, IT service providers, marketing agencies, and professional advisors (e.g., lawyers, accountants). We take reasonable steps to ensure these providers are bound by confidentiality and privacy obligations.  

• Organic Certification Bodies: We may need to disclose personal information to ACO Certification Ltd or other relevant bodies as required for the maintenance of our organic certification and compliance with organic standards.

• Regulatory Authorities: We may disclose your personal information to government agencies, regulatory bodies, and law enforcement agencies as required or authorised by law.

• Successors to our business: If we sell or transfer our business or assets, we may disclose your personal information to the potential or actual purchaser, subject to appropriate confidentiality undertakings.

• With your consent: We may disclose your information to other third parties with your explicit consent.

We do not sell or trade personal information to third parties for their marketing purposes without your consent.